If you think your account has been compromised, please:
- Change your password and ensure that your email has not been compromised or changed
- Enable two-factor authentication (2FA) if you haven't already
- If you see activity that is not yours and you can no longer access your account, attempt a password reset and enable 2FA
- If none of the above work: Submit a support ticket ASAP
Please note that due to blockchain technology, Sorare does not have the ability to cancel or revert transactions (even if the account has been hacked). Reaching out to support can help flag the hacker so that additional action can be taken.
Why did I receive an unexpected Device Confirmation email?
If you were not expecting to receive a device confirmation email, this means that someone was able to log into your account by using your password.
Follow the steps above immediately to ensure the security of your Sorare account.