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Sorare Support

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Followed by 4 users
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Articles

Recent activity by Sorare Support

  • Why is my withdrawal slow and can you make it faster?

    We cannot accelerate withdrawals to external wallets. If there is a delay with your withdrawal, it is likely because the Ethereum network is busy and gas fees are high. Gas fees are payments made t...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • I bought a card but it does not appear in my gallery

    If you bought a card from auction on the Sorare Market, or via direct offer, and it does not immediately appear in your gallery, please wait a few minutes and hard-refresh your browser by pressing:...

    • Updated
    • 2 followers
    • 0 comments
    • -2 votes
  • I cancelled my withdrawal and now I have 0 ETH balance

    Don't worry, your ETH didn't disappear. If you started a withdrawal but interrupted the process, your ETH will get 'locked' and won't be visible in your Sorare Wallet balance. To return the balanc...

    • Updated
    • 1 follower
    • 0 comments
    • -2 votes
  • How long do transactions take? Where is my card? Where is my ETH?

    Typically cards are traded or transferred within seconds or minutes. Our goal is to always complete transactions efficiently, with a maximum wait of 24 hours, but delays with card and ETH transfers...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Can I use the Affiliate and Referral Programs at the same time?

    You can use the Affiliate Program or the Referral Program but not both. For most Managers, the Referral Program makes more sense. The affiliate program is recommended for people who manage a blog o...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • What is a Power Hour?

    Power Hours are weekly events on the Sorare Market. During these events, you can expect between 180 Limiteds, 60 Rares, 2 Super Rares and 1 Unique cards available for auction every Sunday from 21:0...

    • Updated
    • 2 followers
    • 0 comments
    • 0 votes
  • I think my account has been compromised or hacked. What do I do?

    If you think your account has been compromised, please: Change your password and ensure that your email has not been compromised or changed Enable two-factor authentication (2FA) if you haven't al...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Why is one of my cards missing?

    If you listed the card, received an offer, and accepted the offer, the card is likely sold and the transaction is in progress. Our goal is to always complete transactions efficiently, with a maximu...

    • Updated
    • 2 followers
    • 0 comments
    • -1 votes
  • Why does the same player have different scores for the same Game Week?

    Scoring for a player depends partly on that player's position.  When Sorare cards are minted, the positions on those cards are permanent. For example, if a striker later becomes a midfielder, any c...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • How is the Card Score (CS) calculated?

    Sorare Card Scores (CS) are calculated by taking the Player Score and adding whatever scoring bonus that card may have - e.g. Captains receive 20% scoring bonuses, cards from a current season recei...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes