Payments & Transfers
You'll find here information on bids, lost bids, cards, purchase, sale, etc.
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Bids / refunds
I lost an auction but I see a charge from my bank
When you bid on an auction, your bank temporarily authorizes a charge. We don't take money from you. If you win the a...
Can I get a refund or cancel bids and transactions?
Auction bids are final; and, when you win an auction, or sell a card, the transaction is final. The card is yours (or...
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Sorare cards
How do I sell a Sorare card?
To sell your Sorare cards: Log into Sorare and click on My Club Click on Cards Click on the player card you want to ...
Why is one of my cards missing?
If you listed the card, received an offer, and accepted the offer, the card is likely sold and the transaction is in ...
I bought a card but it does not appear in my gallery
If you bought a card from auction on the Sorare Market, or via direct offer, and it does not immediately appear in yo...
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Others
Why doesn't my credit card work?
If you are having issues with your credit card, we recommend: Trying again, as it may be a network error Check your ...
I am having issues with my bank card payments. What should I do?
If you are having issues with your credit card or card payments, please contact your bank directly. Sorare is not aut...
How do I get my cards back if I accepted an offer by accident?
Because of how blockchains and digital ownership works, we cannot overturn trades. We recommend that you please trade...
Why are some card trades settled faster than others?
The first time a card is traded or transfered on the blockchain, it usually takes a bit longer; however, once this fi...
