My Account

2FA

I lost my two-factor authentication password

If you lost access to your phone, or the two-factor authentication application, please send the requested below infor...



I have lost or my phone is broken and I can not access my 2FA, how can I recover my account?

If you lost access to your phone, or the two-factor authentication application, please send the requested below infor...

Multi-account

Can I log into my friend's account to help him?

Logging into your friend’s account is not prohibited but it could trigger our fraud monitoring system. With all the m...



I share a computer with someone in my household, can we both have an account?

Yes you can both have an account but you need to pay attention to our rules. Here are our Fairness Regulations in mor...

Blocked / Ban

Why is my account blocked? 

We only ever block accounts from the referral program and submitting teams to SO5 if the Manager has broken our fairn...



Why am I blocked from direct offers? 

If you have been blocked by a certain number of managers in a short period of time, our system will block you from se...

Verification

I don’t have phone network, can I get the verification code in any other way?

If you don’t have phone network and are unable to verify your number, please contact our Support team so that we can ...

Security

I think my account has been compromised or hacked

We are truly sorry you are experiencing this, we take those matters very seriously. If you think your account has bee...

Others

How can I change my email address?

If you want to change the email address associated to your account, please follow these steps:   ➡️  1. From the main...



How can I change my mobile number?

If you have changed your mobile number and can no longer access your Sorare account as a result, you will need to con...



I have lost my password, how can I have a new password?

To reset your password follow these five simple steps: 1️⃣ Select ‘Sign In’ on the landing page and select ‘Password ...



I keep on receiving an error message.

If you are getting an error message in your onboarding we recommend you hard refresh the page (right-click > then, cl...



How can I delete my account?

We are sorry to see you leave. We hope you will return back to us in the future, if there is anything we can do to ma...



How can I access the history of my transactions?

We’re currently working on a transaction history page! We’ll provide updates on our Social Media channels soon. In th...

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