If you lost access to your phone or two-factor authentication (2FA) app, please send the information below to our team. It is important that you send all of this information.
- The email associated with your account
- If you paid by credit card, the last four (4) digits of your credit card
- Your IP, which you can find on whatsmyip.org
- If you own many blockchain cards, we'll need one final step to verify your identity: Sign (Web3) your Sorare username plus the current date (format: YYYYMMDD-username) with your Metamask account that is linked to Sorare by following this link and then copy/paste/send us the result so that we can validate your identity
After verifying your identity, we will grant you access to your account.