- Why do I need to verify my identity?
Identity verification is necessary to access Sorare Pro competitions and receive all associated rewards. It first ensures that all players are over 18 years old, in order to protect minors. It also helps prevent fraud and combat money laundering, allowing us to meet our legal obligations. More broadly, this verification is part of the new JONUM framework, which aims to promote a responsible gaming environment and protect the most vulnerable audiences.
👉 If you have already verified your identity as part of your Mangopay Cash Wallet, you will not need to go through this process again.
👉 If your identity is not verified, certain features will be limited: crypto-asset rewards (ETH or SOL) and cards cannot be granted to you immediately and will be held by Sorare until verification is completed.
- I already verified my identity when opening the Mangopay Cash Wallet
If you have already completed identity verification as part of the Mangopay Cash Wallet, you will only need to set your Gaming Limits to complete your Account verification and participate in Sorare Pro competitions without any restrictions.
- How does the identity verification process work?
The identity verification process only takes a few minutes and is handled by our partner Mangopay, an electronic money institution licensed in the European Union.
During the identity verification process, you will notably be asked to:
- Confirm basic information such as your country of residence and nationality;
- Upload an official identity document, with generally accepted forms of identification being:
- Passport
- Driver's license
- Government-issued ID card
- Residence permit
Identity verification by Mangopay can take up to 24 hours, but generally takes between 5 and 10 minutes on average.
After that, your account will be verified. Any rewards you may have earned during the 30-day period without identity verification will be granted to you.
- What happens if I don't verify my identity within 30 days?
If you have not verified your identity within 30 days, you will have an additional 30 days to do so.
During this additional period:
- you will not be able to participate in Sorare Pro Competitions,
- card or crypto rewards (ETH or SOL) that you may have earned since the start of the account verification process will remain suspended.
If verification is still not completed by the end of this period, your account verification request will be rejected and all rewards suspended up to that point will be permanently lost.
- What happens if my account verification request is rejected?
If your identity verification cannot be completed, you will no longer be able to participate in Sorare Pro Competitions from France, and any rewards potentially earned (cards and/or cryptocurrencies) since the start of the account verification process will be permanently lost.
You can restart the account verification process at any time and, if eligible, regain access to Sorare Pro Competitions. Please note, however: even if a new verification is successful, rewards that were not granted following the failure of the previous process cannot be recovered.
- I have a problem with my account verification
If you have a problem with your account verification process, do not hesitate to contact our support team who will get back to you as soon as possible.