How to activate my Cash Wallet

To activate your Cash Wallet, please follow these steps:

  • Provide basic information like your country of residence, nationality, full name, email, and date of birth
  • Choose your preferred currency for your Cash Wallet
    • Remember, your currency selection will be locked and you won’t be able to change it. This affects fees you may be charged by your bank, how card prices are displayed, and the currency you receive for Manager Sales and rewards.

After this, you will be able to “Add Cash” to your Cash Wallet and enter your credit/debit card or bank account details. 

To enable withdrawals, deposits, and rewards claiming, you will need to upload a government-issued ID. Generally, accepted forms of ID are:

  • Passport
  • Driver’s License
  • Government ID
  • Residence Permit

For a detailed list by country and region, visit this page.

ID verification may take up to 24 hours for approval but usually takes 5-10 minutes on average. 

See the chart below for the varying levels of account identification required based on actions you would like to take with your Cash Wallet: 

ID Requirements_1920x1080.jpg

Mangopay is an EU Licensed & Regulated Financial Institution. As such, all funds processed via MANGOPAY are held in escrow on 100% guaranteed ring-fenced accounts that keep all funds/assets separated from the balance sheets of MANGOPAY itself as well as their clients to ensure 100% protection against any sort of liquidation.
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