My deposit is taking longer than expected

Cash Wallet Deposits

If you made a bank wire deposit to your Cash Wallet, it can take up to 3-5 working business days, depending on your bank. 

If you still have not received it after 5 working business days, please submit a ticket with a proof of payment so our Support team can take a look. 

 

ETH Wallet Deposits

Your funds are safe and on their way, but based on the deposit wallet used and Ethereum network, occasionally it can take a bit more time (between a few minutes to a few hours).


We cannot handle Moonpay, Ramp, or other wallet provider deposit issues ourselves. In the case of checking on a deposit, we encourage you to reach out directly to your deposit wallet's customer support team.

Ramp Support (click the green chat box in the bottom right corner)

MoonPay Support 

MetaMask Support 

Coinbase Support (click the blue chat box in bottom right corner)

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