{"article":{"id":4588357481885,"url":"https://sorare.zendesk.com/api/v2/help_center/en-us/articles/4588357481885.json","html_url":"https://help.sorare.com/hc/en-us/articles/4588357481885-What-happens-if-there-are-scoring-issues-for-a-Sorare-Football-game","author_id":4451751447069,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-3,"vote_count":5,"upvote_count":1,"downvote_count":4,"section_id":360006062297,"created_at":"2022-03-17T17:45:47Z","updated_at":"2026-11-03T22:20:32Z","name":"What happens if there are scoring issues for a Sorare Football game?","title":"What happens if there are scoring issues for a Sorare Football game?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-09T15:27:07Z","user_segment_id":null,"permission_group_id":2417118,"content_tag_ids":[],"label_names":["Opta","scoring issues"],"body":"<p>Sorare partners with the world leader in sports data for scoring data.</p><p><span style=\"color: #0d0c11;\">If technical issues are causing the reception by Sorare of a player’s performance data to be significantly delayed, we will try to resolve scoring before closing the scoring for the current Game Week.</span></p><p><span style=\"color: #0d0c11;\">However, if we still do not receive full performance statistics for a player before the scoring for a Game Week is closed, only the player’s decisive statistics will be used to determine that player’s definitive scoring in a Competition (i.e a player’s Decisive Scores). </span></p><p><span style=\"color: #0d0c11;\">For the avoidance of doubt, a player’s Decisive Scores is based on the following data only:</span></p><ul>\n<li data-list-item-id=\"e7142d1bc5659fb97ecc9ae97bc848da5\">Goals</li>\n<li data-list-item-id=\"eb8f0dbcdba72bf5ca28f0ef56514d0f8\">Assists</li>\n<li data-list-item-id=\"e1197109a5d870731553169ab9b5d0cc3\">Red Cards</li>\n<li data-list-item-id=\"e25563a0f990a22e32cf8caed9b572cb6\">Clean sheets (goalkeepers)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e3c10db56aebbd96a577a54b91567f743\">3 goals conceded (goalkeepers)</li>\n<li data-list-item-id=\"e862f5e101d4584847c180ca1deddf568\">Starter / Sub points</li>\n</ul><p><span style=\"color: #0d0c11;\">Scores for the Game Weeks are expected to close every Tuesdays and Fridays at 8PM CET at the latest.</span></p><p> </p><h2 id=\"h_01KH1G6TE3ASTRY1TDYNC704GS\"><span style=\"color: #0d0c11;\"><strong>How to report a scoring error?</strong></span></h2><h2 id=\"h_01KH1G6TE4DR3M4M63SEBS1MH5\"> </h2><p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">The scores for Sorare Football, Sorare MLB, and Sorare NBA are updated:</span></p><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e1a18b93941b89796aebd43f82858b660\"><span style=\"font-weight: 400;\">Every five (5) minutes during matches</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e64b76fc6203ac0faf5eb226161db6352\"><span style=\"font-weight: 400;\">Every five (5) minutes for an hour after the end of each match</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"eb85bd76474c40f761abcb869bd1f5280\"><span style=\"font-weight: 400;\">Every hour, starting from one (1) hour after the end of each match</span></li>\n</ul><p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">There is a review system in place to ensure accurate and timely scores; however, there are sometimes scoring errors. If you think you've spotted an error, please </span><a href=\"https://help.sorare.com/hc/en-us/requests/new\" target=\"_self\" rel=\"undefined\"><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">submit a ticket</span></a><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"> by selecting \"Scoring Issue\".</span></p><p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">Please note that according to our data providers’ rules, if a pass is deflected it won't be counted as an assist.</span></p><p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">Please wait at least 12 hours after the end of matches before reporting a scoring error. Most of the time, scoring errors will be automatically corrected without anyone needing to report them.</span></p>","user_segment_ids":[]}}